Medical Secretary (Amsterdam)

We are looking for a Medical Secretary on behalf of a fast-growing healthcare organization with clinics in Belgium and the Netherlands, offering non-invasive neuromodulation treatments for psychiatric and neurological conditions and chronic pain, alongside a rehabilitation program. Its Amsterdam clinic is brand new and modern, with a team of around twelve people, including the site manager, therapists and physicians. As a private healthcare concept, the organization places great value on a high level of service for every patient, including international patients.

As Medical Secretary, you are the first point of contact for patients and the person who keeps the clinic’s administration and planning running smoothly. The role goes beyond a classic secretariat: alongside administration and scheduling, you actively contact new patients, explain what the clinic offers and book their intake. You work closely with the site manager and the multidisciplinary team of physicians and therapists, in a role with real room to grow.

Key Responsibilities:

• Acting as the first point of contact for patients: answering emails, taking calls and following up on first contacts
• Processing contact forms and intake requests in the CRM and calling patients back within 24 hours
• Actively calling new prospective patients for several hours a day, explaining the treatments and scheduling intakes
• Speaking with international patients in English
• Scheduling and managing appointments for the entire team
• Following up on and processing administrative documents and contracts
• Supporting the clinic’s administration in the broadest sense
• Working closely with the site manager and the multidisciplinary team on site

Profile:

• Experience as a medical secretary, preferably in psychiatry or the rehabilitation sector
• Familiarity with medical secretarial work and the related administration
• Confident and proactive on the phone, able to explain the clinic’s treatments clearly and convincingly
• Native Dutch speaker and fluent in English
• Excellent communication skills by phone and in writing, with a professional, courteous register
• Strong organizational skills and an eye for detail
• Emotional resilience and patience when dealing with a vulnerable patient population
• Stress-resistant and flexible, able to work independently and a true team player
• Experience in a private healthcare setting, a patient coordination or contact center, or a commercial role is a plus
• Experience with CRM systems is an asset

What’s on offer:

• A key role in a brand-new, modern clinic within a young and fast-growing private healthcare concept
• Room to grow, with the possibility to evolve towards a more commercial role over time
• Collaboration with a multidisciplinary team of physicians and therapists
• A one-year contract leading to a permanent position
• A full-time role (minimum 4 days per week) on site in Amsterdam